Shipping policy

📦 Shipping Policy

Thank you for shopping with us! We’re proud to ship all orders from Australia and deliver to customers around the world using Australia Post. Below is everything you need to know about our shipping process.

🌍 Shipping Locations

We currently ship from Australia to most countries worldwide. If you're unsure whether we deliver to your country, feel free to contact us before placing your order.

🚚 Shipping Methods & Delivery Times

All orders are shipped via Australia Post. Estimated delivery times are as follows:

Domestic (Australia):

  • Standard Shipping: 2–6 business days
  • Express Shipping: 1–3 business days

International:

  • Standard International: 6–20 business days (varies by destination)
  • Express International: 3–10 business days (varies by destination)

Note: These are estimates provided by Australia Post. Actual delivery times may vary due to customs processing and local postal delays.

📦 Processing Time

Orders are usually dispatched within 1–3 business days. During busy periods or for custom/pre-order items, processing times may be slightly longer. You'll receive a confirmation email with tracking once your order is on the way.

💲 Shipping Rates

Shipping charges are calculated at checkout based on the destination, package weight, and shipping method selected. Occasionally, we may offer free shipping promotions.

🛃 Customs, Duties & Taxes

International orders may be subject to customs duties and taxes upon arrival in your country. These fees are the responsibility of the customer and are not included in our shipping charges. Please check with your local customs office for more information.

📦 Tracking Your Order

All shipments include a tracking number. You’ll receive a link via email once your order has shipped so you can track it in real-time.

🚫 Undeliverable or Returned Packages

If a package is returned to us due to an incorrect address, refusal of delivery, or failure to pay import duties/taxes, we can re-ship the item at the buyer’s expense or issue a refund minus the original shipping cost.

📧 Questions?

If you have any questions about your shipment, feel free to reach out to our support team at https://gtkindustries.com/pages/contact